Last updated: 14 August 2026
Thirty days, no reason needed. Email [email protected] and you get your money back.
Within 30 days of a charge you can have a full refund, for any reason or none. You do not have to explain, and you will not be asked to sit through an offer to stay.
Email [email protected] from the address you bought with, or use the receipt Paddle sent you. Requests are acknowledged within two working days and refunds are issued within five.
Paddle is the merchant of record, so the refund is processed by them and appears from the same name as the original charge. How long it then takes to show on your statement is up to your bank, usually a few working days.
While the service is in early access it is being finished, and that is stated before you pay. If it does not do what the purchase page said it would, tell us and you get a refund regardless of how long you have had it. The 30 days is a floor, not a ceiling.
A history you built up is not held hostage to get you to stay. Export it, take it, and go.
Cancelling stops the next renewal and leaves the time you already paid for intact. It is not the same as a refund, and outside the 30 days it is usually what you want.
[email protected]
Telephone: +34 623 76 32 90
Axis Data Labs SL, Barcelona, Spain